Jane Jordan

Jane Jordan, author of the book The Four Stages of Highly Effective Crisis Management says that every company should have a crisis communication plan. With the development of social media and new forms of immediate communication, it is even more important than ever. What was once the province of professional reporters is now free and available to everyone. Regardless of a company’s preferred talking points, anyone can hit “post” instantly, as there are fewer and fewer communication boundaries. However, if you have a plan, Jane says it’s possible to be prepared and successfully manage a communication crisis as in the cases involving the Red Cross or BP.

A former journalist with Australian Consolidated Press in Sydney, Jane Jordan has been at the forefront of media training and crisis management for over two decades. She developed a unique four-stage methodology for crisis management whilst at the helm of Australia’s leading media training consultancy, Media Skills. The methodology has been used around the world by hundreds of organizations and thousands of executives.

For additional training on this topic, consider these AMA seminars:
*How to Create an ITIL Service Desk and Incident Management Process
*AMA’s Insurance and Risk Management Workshop
*Making Sense of Web 2.0: Leveraging Social Media in Your Organization

To learn more, read these AMACOM Books:
*Why Some Companies Emerge Stronger and Better from a Crisis, by Ian I. Mitroff
*Managing Crisis Before They Happen, by Ian I. Mitroff, Gus Anagnos
*Chaotics, by Philip Kotler, John A. Caslione

 

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Alexandra Levit

Alexandra Levit, author of the book Blind Spots: Ten Business Myths You Can’t Afford To Believe On Your New Path To Success discusses her book which points out the biggest myths of business success; the things people believe that don’t work for most of the truly successful. In this edition of Edgewise, Alexandra touches on how the recession has transformed our ideas about how business works and why these myths are more dangerous than ever in a compromised economy. She also stresses the importance of self-promotion in the workplace and the pitfalls to climbing the ladder too quickly, as well as the greatest obstacles facing employees and entrepreneurs in the coming years. You will learn her take on personal censorship and online transparency, and why it’s important to be aware of what you disclose publically.

Alexandra Levitis a nationally recognized business and workplace author and speaker. A syndicated columnist for the Wall Street Journal and a blogger for HuffingtonPost.com, Alexandra has authored several books, including the popular They Don’t Teach Corporate in College, How’d You Score That Gig? and Success for Hire. Alexandra is also a member of the Business Roundtable’s Springboard Project, which is advising the Obama administration on current workplace issues.

For additional training on this topic, consider these AMA seminars:
*Decoding the Unwritten Rules of Executive Career Advancement
*Coaching and Counseling for Outstanding Job Performance
*What Got You Here Won’t Get You There

To learn more, read these AMACOM Books:
*How to Land a Top-Paying Federal Job, by Lily Whiteman
*The Career Clinic, by Maureen Anderson
*Reinvention, by Brian Tracy

 

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Anders Dahlvig

In this edition of Edgewise Anders Dahlvig chronicles his rise from store manager to president CEO of IKEA. Anders discusses his book, The IKEA Edge: Building Global Work, the affect globalization has had a on the retail business and how important it is for companies to adapt this new market culture. Anders also reveals his thoughts on corporate culture versus national culture and the difficulties in keeping out bureaucracy, complacency in a steadily growing corporation. Listen as Anders shares the unique vision he relied on to lead IKEA through its best and worst times.
Anders Dahlvig is the Former Group President and CEO of IKEA, a leading international retailer of home furnishing products. Anders is also a member of European Retail Round Table. He is a director of Oriflame Cosmetics AB, H&M Hennes & Mauritz AB and Axel Johnson AB; Kingfisher Plc and is Chairman of The New Wave Group and a member of the Advisory Board of Lund University Business School. He received received the Swedish award for Good Environmental Leadership in 2002 for his independent and persistent work with environmental sustainability issues. In 2006, he also received the U.S. Foreign Policy Association’s Global Social Responsibility award.
For additional training on this topic, consider these AMA seminars:
*Strategic Agility and Resilience: Embracing Change to Drive Growth
*Management Skills for New Supervisors
*Corporate Cash Management

To learn more, read these AMACOM Books:
*Now, Build a Great Business!, by Mark Thompson, Brian Tracy
*Investing in a Sustainable World, by Matthew J. Kiernan
*Secrets of the Marketing Masters, by Dick Martin

 

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Robert Kaplan

In this edition of Edgewise Robert Kaplan, author of What to Ask the Person in the Mirror: Critical Questions for Becoming a More Effective Leader and Reaching Your Potential, describes the importance of self-management in creating a superb work culture. Robert explains the role of giving and taking honest feedback and which questions you need to ask yourself and which to ask colleagues across all levels of management. Tune in and also learn tips from Robert’s leadership roadmap, including determining when it is ok to say “no” and how to take ownership of your leadership pipeline.
Robert Kaplan is a professor of management practice at Harvard Business School, as well as a co-chairman of Draper Richards Kaplan Foundation, a global venture philanthropy firm. He advises numerous companies around the world. Prior to joining Harvard in 2005, Robert was vice chairman of the Goldman Sachs Group.
For additional training on this topic, consider these AMA seminars:
*Stepping Up to Leadership: A Course for Administrative Professionals
*Leadership and Team Development for Managerial Success
*Preparing for Leadership: What it Takes to Take the Lead

To learn more, read these AMACOM Books:
*The Little Book of Leadership Development, by Scott J. Allen, Mitchell Kusy
*The AMA Handbook of Leadership, by Marshall Goldsmith, John Baldoni, Sarah McArthur
*The Bible on Leadership, by Lorin Woolfe

 

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Scott Keller

Scott Keller coauthor of Beyond Performance, discusses the extensive research he conducted in the field of organizational effectiveness. With performance and health managed with equal emphasis being the main takeaway, Scott elaborates on what he means by organizational health and how that directly links to an organization’s performance. Listen as Scott explains how to assess and revive your campanies health.
Scott Keller is a director in the Southern California office of McKinsey & Company, and leads its transformational change practice in the Americas. He has published several articles on change management and organizational behavior, as well as a book for colleagues and clients. He holds an MBA and a BS in mechanical engineering from the University of Notre Dame and has worked as a manufacturing manager with Procter & Gamble and a photovoltaic engineer for the U.S. Department of Energy. Outside McKinsey, Scott is a cofounder of Digital Divide Data, an award-winning social enterprise that utilizes a sustainable IT service model to benefit some of the world’s most disadvantaged people.

For additional training on this topic, consider these AMA seminars:
*The Project Performance Management Workshop: Time, Cost and Budget
*Strategy Execution: Getting It Done
*Create a Respectful Workplace: Improve Morale, Increase Productivity and Achieve Business Goals

To learn more, read these AMACOM Books:
*2600 Phrases for Setting Effective Performance Goals, by Paul Falcone
*Transforming Performance Measurement, by Dean R. Spitzer, Ph.D.
*The Program Management Office Advantage, by Lia Tjahjana, Paul Dwyer, PMP

 

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